Consulting as a Service
The Expertise You Need. When You Need It.
The PointCaaS commercial model: senior advisory and engineering expertise on an ongoing engagement — sized to how you work, without a new statement of work for every request, and without engaging a huge consulting organization to get senior attention.
- On-demand advisory
- Fractional advisory
- Advisory + engineering
- Transformation team
Four ways to engage
Our Executive Advisory & Transformation Strategy page describes what we advise on. This page is how you engage us for it — pick the model that matches the moment, and move between them as your needs change.
On-Demand Advisory
Senior expertise when a question arises — architecture reviews, vendor evaluations, decision support, and strategy sessions, drawn from a standing arrangement instead of a proposal cycle.
Fractional Advisory
A standing senior advisor to your leadership team — regular cadence, deep context, and experienced counsel on AI, CX, and transformation without a full-time executive hire.
Advisory + Engineering
Judgment and delivery together: the same engagement covers the recommendation and the build — Amazon Connect changes, integrations, AI-agent work, applications, and optimization.
Transformation Team
PointCaaS embedded as an extension of your organization: backlog ownership, architecture, engineering, managed optimization, and executive advisory operating as one accountable unit.
Why leaders choose this model
The model exists because the traditional alternative — a statement of work for every question, or a leverage-model consultancy — is slow, expensive, and discourages asking.
- Predictable monthly engagement
- Access to senior expertise on demand
- Faster time to value
- Flexible engineering capacity
- Continuity of context between requests
- Ongoing optimization rather than one-off projects
- Reduced need for specialized internal hiring
- A single partner across CX, cloud, and AI
How it works
- 1
Agree the model
We scope which engagement model fits, what capacity you need, and which areas we will cover.
- 2
Establish the backlog
Requests, priorities, and standing responsibilities go into a shared backlog you control.
- 3
Deliver continuously
Work moves in a regular cadence with visible progress — not a proposal cycle for each item.
- 4
Review and adjust
Regular reviews of what was delivered, what is next, and whether the level still fits.
Frequently asked questions
What does it cost?
Our commercial model is being finalized and we are not publishing pricing yet. Get in touch and we will walk you through the engagement levels and what each would look like for your situation.
How is this different from a staff augmentation contract?
Staff augmentation gives you hands. CaaS gives you a team that carries context: the same people who reviewed your architecture are the ones making changes to it, and the advisory and engineering work inform each other rather than sitting in separate contracts.
Can we change models?
Yes. Organizations frequently start with advisory during a planning phase and add engineering once delivery begins. The review cadence exists partly to catch when the model no longer fits.
The expertise you need. When you need it.
Tell us how your team works today and we will show you which engagement level fits.